These Terms of Service (the “Terms”) are a binding agreement between Loya Legal Inc., a Delaware corporation with its principal place of business at 16137 Green Tree Blvd, Ste 10 PMB 1034, Victorville, CA 92395, United States (“Loya”, “we”, “us”, “our”), and the individual or entity that accesses or uses our websites and services (“you”, “your”, “Customer”).
By creating an account, clicking “I agree”, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
The Service is intended for business use by persons who are at least 18 years old and have the legal capacity to enter into a contract. It is not directed to children and we do not knowingly allow anyone under 18 to register.
To use most features you must create an account with a valid email address. We verify accounts using one-time codes sent by email. You are responsible for: (a) the accuracy of the registration information you provide; (b) keeping access to your email account and any credentials secure; and (c) all activity that occurs under your account, including the acts and omissions of your Authorized Users. Notify us promptly at the address in Section 22 if you suspect unauthorized use of your account.
Loya provides AI-assisted review of contracts and other business documents. Depending on your plan, the Service may allow you to upload a document, receive an automated analysis (including a summary, identified risks, missing or unusual provisions and suggested wording), compare document versions, reconcile deal terms, and export or share results.
We may add, modify, or discontinue features at any time. If we discontinue a material feature of a paid plan, we will use commercially reasonable efforts to notify you in advance and, where appropriate, provide a pro-rated refund for the unused portion of your prepaid term as your exclusive remedy.
Loya Legal Inc. is a technology company. It is not a law firm, is not licensed to practice law in any jurisdiction, and does not provide legal advice, legal opinions, legal representation, or any other professional services requiring a license.
Nothing in the Service, the Output, our website, our marketing materials, or our communications with you: (a) constitutes legal advice; (b) creates an attorney-client relationship or any fiduciary duty; or (c) substitutes for the advice of a licensed attorney in your jurisdiction. Communications with us are not protected by attorney-client privilege or the work-product doctrine.
You are solely responsible for all decisions you make about your contracts, including whether to sign, amend, reject, or enforce any document. We strongly recommend that a qualified attorney review any document and any Output before you act on it.
The Service uses large language models and other machine learning systems, including models operated by third-party providers, to generate Output. You acknowledge that:
You must independently review and verify all Output before relying on it. You bear all risk arising from your use of Output.
To provide the Service, we transmit Customer Content to our AI subprocessors for processing. As described in our Privacy Policy, we contract with those providers on terms that prohibit the use of your Customer Content to train their general-purpose models.
Your ownership. As between you and Loya, you retain all right, title and interest in and to your Customer Content. We claim no ownership of it.
License to us. You grant Loya a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Customer Content solely to: (a) provide, secure and support the Service for you; (b) comply with law; and (c) create de-identified and aggregated statistics that do not identify you, your counterparties or the content of your documents. We do not use your Customer Content to train AI models, and we do not sell it.
Output. Subject to your compliance with these Terms and payment of applicable fees, we assign to you whatever rights we may have in the Output generated for you. Because AI systems may generate similar text for other users, we do not warrant that Output is original or that it does not infringe third-party rights.
Your representations. You represent and warrant that you have all rights, consents and authority necessary to upload Customer Content and to have it processed as described in these Terms and the Privacy Policy, and that doing so does not violate any law, contract (including confidentiality obligations owed to third parties), or third-party right.
Sensitive data. Unless we have agreed otherwise in a separate written agreement, you must not upload protected health information subject to HIPAA, payment card data subject to PCI DSS, government-issued identifiers, biometric data, or information classified by any government.
You agree not to, and not to permit any Authorized User or third party to:
We may investigate suspected violations and may suspend or terminate access as described in Section 14.
Certain features require a paid Subscription (for example, Light and Pro). Current plans, prices, included volumes and billing periods are published on our pricing page and are incorporated by reference. Fees are stated in U.S. dollars unless otherwise indicated.
Payments are processed by Stripe, Inc. By purchasing a Subscription you also agree to Stripe’s terms. We do not receive or store your full payment card number; Stripe stores payment credentials on our behalf. You authorize us and Stripe to charge your payment method for all fees due.
Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current price, until cancelled. You may cancel at any time in your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again afterwards. We do not provide pro-rated refunds for partial periods except as stated in Section 8.5 or as required by law.
We may change prices. Any change applies from your next billing period and we will give you at least 30 days’ notice by email or in the Service. If you do not accept the new price, you may cancel before it takes effect.
Except where required by applicable law, fees are non-refundable and there are no refunds or credits for partially used periods, unused document allowances, or dissatisfaction with Output. As a matter of goodwill, if you contact us within 14 days of your first paid charge on a new Subscription and have not made substantial use of the Service during that period, we will refund that charge. We may also issue a refund or credit where the Service was materially unavailable for an extended period due to our fault.
Fees are exclusive of taxes; you are responsible for all sales, use, VAT and similar taxes, excluding taxes on our net income. If a charge fails, we may retry it and may suspend your Subscription until payment is received. Overdue amounts may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. If you believe you have been billed incorrectly, contact us within 60 days of the charge and we will investigate in good faith.
We may offer free trials, free document allowances or promotional credits. These are provided “as is”, may be limited in features, and may be modified or withdrawn at any time. Unless you cancel before a trial ends, the Subscription converts to a paid plan and the payment method on file is charged.
The Service, including all software, models, prompts, templates, user interfaces, documentation, trademarks, logos and the “Loya” name, is owned by Loya Legal Inc. or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes during your subscription term. All rights not expressly granted are reserved.
If you send us feedback, suggestions or feature requests, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.
The Service relies on third-party providers, including cloud hosting, storage, payment processing, email delivery and AI model providers, and may link to or integrate with third-party products. We are not responsible for third-party services, their availability, or their terms. Your use of an integrated third-party service is governed by that provider’s agreement with you.
We treat Customer Content as your confidential information and will not disclose it except: (a) to our personnel and subprocessors who need access to provide the Service and who are bound by confidentiality obligations; (b) with your instruction or consent; or (c) where required by law, in which case we will, if legally permitted, give you notice so you may seek protective relief. Our confidentiality obligations do not apply to information that is public through no fault of ours, that we already lawfully held, or that we independently develop.
Our processing of personal data is described in the Privacy Policy. We maintain administrative, technical and organizational safeguards designed to protect Customer Content, including encryption in transit, access controls and logging. No system is perfectly secure, and we cannot guarantee that unauthorized access will never occur. Customers subject to the GDPR, the UK GDPR or similar laws may request our standard Data Processing Addendum at the contact address in Section 22.
We aim to keep the Service available but do not commit to any uptime level unless we have signed a separate service level agreement with you. The Service may be unavailable during planned maintenance, emergency maintenance, or third-party outages. Support is provided by email during business hours.
These Terms apply from the moment you first access the Service until terminated. You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, if: (a) you materially breach these Terms; (b) your use creates a security, legal or reputational risk; (c) your payment is overdue; or (d) we are required to do so by law. We may also discontinue the Service as a whole on 30 days’ notice, with a pro-rated refund of prepaid unused fees.
On termination, your license to use the Service ends. You may export your data before termination; after termination we delete or de-identify Customer Content in accordance with the retention periods in the Privacy Policy. Sections 4, 5, 6, 9, 11, 15, 16, 17, 18 and 21 survive termination.
The Service, the Output and all related materials are provided “as is” and “as available”, without warranty of any kind. To the maximum extent permitted by law, Loya disclaims all warranties, express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.
Without limiting the foregoing, Loya does not warrant that the Service will be uninterrupted, secure or error-free; that Output will be accurate, complete, current, legally sufficient, or suitable for your jurisdiction or transaction; or that use of the Service will achieve any particular result. Loya does not review documents as a lawyer would and does not verify the legal validity or enforceability of any document.
To the maximum extent permitted by law, Loya and its officers, directors, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost savings, loss of goodwill, or loss or corruption of data, whether based on contract, tort (including negligence), strict liability or any other theory, even if advised of the possibility of such damages.
Loya’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you actually paid to Loya for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
Some jurisdictions do not allow certain exclusions or limitations, so parts of these sections may not apply to you; in that case our liability is limited to the maximum extent permitted by law. These limitations are a fundamental element of the bargain between us and apply even if a limited remedy fails of its essential purpose.
You will defend, indemnify and hold harmless Loya and its officers, directors, employees and agents from and against any third-party claims, damages, liabilities, penalties, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your use of the Service or of any Output, including any decision made or action taken in reliance on Output; (c) your violation of these Terms or of any law or third-party right; or (d) any claim that you engaged in the unauthorized practice of law or gave legal advice using the Service.
Informal resolution first. Before starting a formal proceeding, you agree to contact us at the address in Section 22 and to attempt in good faith to resolve the dispute informally for at least 30 days.
Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or, for consumer disputes, its Consumer Arbitration Rules). The arbitration will be conducted in Wilmington, Delaware, or by videoconference or on documents only, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.
Class action waiver. Disputes must be brought on an individual basis only. You and Loya waive any right to participate in a class, collective, consolidated or representative action, and the arbitrator may not consolidate more than one person’s claims.
If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.
Opt-out. You may opt out of this arbitration agreement by sending written notice of your decision to the contact address in Section 22 within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
These Terms and any dispute arising from them are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods. Subject to Section 18, the state and federal courts located in Wilmington, Delaware have exclusive jurisdiction, and both parties consent to that jurisdiction and venue. Nothing in this Section deprives a consumer of the protection of mandatory provisions of the law of their country of residence.
You represent that you are not located in, and are not a national or resident of, any country subject to comprehensive U.S. sanctions, and that you are not listed on any U.S. government restricted-party list. You will comply with all applicable export control and sanctions laws in your use of the Service.
We may update these Terms from time to time. If a change is material, we will notify you by email or through the Service at least 14 days before it takes effect (or sooner if required for legal or security reasons). The “Last updated” date at the top reflects the current version. Continued use of the Service after the effective date means you accept the updated Terms; if you do not accept them, you must stop using the Service and may cancel your Subscription.
Entire agreement. These Terms, the Privacy Policy and any order form or written agreement referencing them are the entire agreement between you and Loya on this subject and supersede all prior discussions. Assignment. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. Severability. If a provision is held unenforceable, the remainder stays in effect. No waiver. A failure to enforce a provision is not a waiver. Force majeure. Neither party is liable for delays caused by events beyond its reasonable control. Notices. We may give notice by email to the address on your account or by posting in the Service; you must give notice to the addresses below. Electronic communications. You consent to receive communications from us electronically. Independent contractors. No partnership, joint venture, employment or agency relationship is created. Third-party beneficiaries. There are none.
| Legal entity | Loya Legal Inc., a Delaware corporation |
|---|---|
| Business address | 16137 Green Tree Blvd, Ste 10 PMB 1034, Victorville, CA 92395, United States |
| Websites | https://yourloya.com · https://app.yourloya.com |
| General & legal contact | info@yourloya.com |